- PERSONALISATION - Please follow the instructions carefully to avoid disappointment - we use exactly what you type into the personalisation box, so check for spelling & grammatical errors before purchasing. We do not offer replacements or refunds for customer errors. 1. in the personalisation box, on 2 SEPARATE lines, please leave- Recipient's name (10 characters max) Name/names of child (12 characters max) E.G.- Grandma Oliver If no recipient is left we will use 'Grandma' 2. Choose size/orientation from dropdown 1. 3. Choose design elements from dropdown 2. NOTE: We CANNOT change the design aside from the parts described above. The maximum character count is the most we can fit on this design, & we are unable to change this - you do not need to use the maximum characters. We cannot process emojis. Most accented characters work with all our fonts - feel free to enquire if you have any special characters you require to avoid disappointment. - ABOUT THIS PRODUCT - This Mother's Day frame makes an ideal keepsake for Mum/Mummy/Nan/Gran etc. Personalise this product with your own choice of name/nickname for who is receiving it & who it is from. Available in either landscape or portrait orientation, we offer two size options; MEDIUM FRAMES - Fits a 7x5 inch photo - 9x7 inch overall frame, 0.75 inch depth SMALL FRAMES - Fits a 6x4 inch photo - 8x6 inch overall frame, 0.75 inch depth The frames we stock are made with a quality French Oak finish - as the finish is a natural wood the grain will differ between each frame. We use plastic inserts instead of glass in our frames to protect both insert & frame during delivery. Please PEEL THE CLEAR BACKING OFF BOTH SIDES of the insert once your product arrives, or the insert will look cloudy and/or scratched. Feel free to drop us a message if you have any other questions about this item. - POSTAGE & PACKAGING - This product will be processed within 1-4 working days, & are packaged in a recyclable cardboard postage box. Our standard delivery option for within the UK is Royal Mail Second Class, but we do offer faster shipping options for UK customers - you will see these options at checkout. - OUR STORE POLICY - Due to the quality materials & equipment we use, we guarantee a quality product for our customers. If you're unhappy with a quality issue, or you need some help with this product or any others in our store, please message us & we will do our utmost to resolve the issue. Many thanks, The Frame Store World's Best Grandma Gift - Frame For Granny Gran Engraved Personalised For 7x5 Or 6x4 Picture