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ufurnish - The Home for Furniture Discovery

Frequently asked questions

About ufurnish.com

What is ufurnish.com?

We believe it should be simple for everyone to create their dream home. 

We are the UK’s only website that brings over 100+ furniture and furnishing retailers together in one place.  On our website you can search, discover, compare and shop everything you need to create your dream home

Use our filters to help you find your perfect item from over 1 million products whatever your style or budget. 

Get the best price by saving your favourite items to find out when the best sales happen. You can create an account here 

Sign up to our emails here for monthly inspiration, new retailer news and great offers. 

Visit our blog section here to find top tips on purchasing items for your home, the latest trends to inspire you, and discover the unique stories behind our retailers.

How do I contact ufurnish.com?

Contact us any time here (information@ufurnish.com).

I’d like to give my feedback!

We’re listening! We love hearing from our shoppers and retail partners.

Tell us about your experience whilst using ufurnish.com, anything you felt could be improved or any features you want to see.

We want to hear it all - the good, the bad and the ugly!

We promise to listen and continue to make ufurnish.com the best we can for you.

You can email us here (information@ufurnish.com).

What sort of retailers are on ufurnish.com?

We only partner with the best - from well known brands like John Lewis, Dunelm and Wayfair to the latest new discoveries like Claire Gaudion, Bombinate and Arthauss. 

We love helping you discover unique products for your home, and we are incredibly proud of our partnerships.

We are constantly adding more retail partners as part of our mission to help you find the perfect items for your dream home.

Does ufurnish.com sell these products directly?

We do not manufacture, sell or deliver any products directly.

When you find a product that you love we quickly connect you with the product on the retailer website, allowing you to easily and securely complete your purchase. 

We work directly with our retail partners to ensure that their products, prices, information and availability are updated regularly. Your experience is what matters most to us and we want it to be simple for you to find your perfect item.

Shop

How do I shop?

When you purchase through ufurnish.com, you are purchasing the item from the retailer. Once you have found the item you love, we take you directly to the product on the retailer website, allowing you to easily and securely complete your purchase. The retailer processes your payment, delivers your items and handles any of your customer service needs.

I have a question about my order!

ufurnish.com connects you with the product on the retailer website, allowing you to complete your purchase. The retailer will then handle your transaction, delivery, returns and any customer service needs you may have.

We recommend getting in touch with the retailer you purchased from directly if you have any questions about your order.

If you’re unsure of the retailer you ordered from, here are some tips:

  • Check your email’s spam/trash folder for your e-receipt
  • Check your bank statement to see if the retailer name is listed

I have a question about returns/exchanges!

We’re sorry it didn’t work out! As ufurnish.com does not manufacture, sell or deliver any products directly, you will need to contact the retailer you purchased your item from.

Why do your prices not match the retailers?

We are sorry if this is the case. Occasionally the product details we receive are not always up to date. It’s our priority to always show our shoppers correct information, so syncing with our retailers is something we’re always working to improve.

Search

How do your filters work?

Narrow down your search by selecting a category and using the filters on the left. You can filter products by colour, dimension, material, price and retailer, to help you find the perfect item you’re looking for. The more specific you get, the better we can tailor the results just for you.

My account

How do I create an account with ufurnish.com?

You can sign up here
Simply enter your email address and create a password. You’ll then receive a welcome email from ufurnish.com to confirm your new account with us.

How do I change my email address?

You can update your email address here.

Help! I’ve forgotten my password!

You can reset your password here. Or you can click the “Forgot password?” link on the sign up page and we’ll then send you an email with instructions to reset it, be sure to check your spam or trash folders too.

How do I manage my account preferences?

You can update your preferences here.

I'd like to close my account!

We're sorry to see you go! You can permanently delete your account here.
Please note, if you choose to delete your account, you’ll lose any favourited products and notifications that you’ve set up.

My stuff

How do I favourite a product?

You can Favourite the products you love by clicking on the heart icon. 

Simply click on a heart icon to save that specific item to your Favourites.

Find your Favorites clicking on the Screen_Shot_2017-09-15_at_1.43.24_PM.png in the upper right-hand corner of your screen. 
To remove a Favorite, simply click the heart to deselect the item.

How do I manage my favourites?

Find your favourite products by logging in and clicking “Favourites” in the top right corner of the site. Or you can click here and log in.
You’ll be able to view all your favourite products in one place. You can also set sale alerts and back in stock notifications to make sure you get the best deals on your favourite items. 
To remove a favourite, simply click the heart icon again.

Terms & Policies

Where can I find your Terms & Conditions?

You can find our Terms & Conditions here.

What do you do with my personal information?

We respect your privacy and your data. That’s why we’ve established our policies to ensure that your personal information is handled safely and responsibly.
You can find our Privacy Policy here.

Partner with us

I have a media enquiry!

Thanks for your interest in ufurnish.com, we’re always open to new collaborations. You can reach us here (information@ufurnish.com) and we’ll be in touch!

I'm interested in partnering with ufurnish.com!

Thanks for your interest in ufurnish.com, we’re always looking for new retailer partners to add to our growing home. Please submit your form here and we’ll be in touch shortly!

I’m interested in promoting ufurnish.com via my social media channels!

Thanks for your interest in ufurnish.com, we’re always looking for new content creators and influencers to add to our growing community! You can reach us here (information@ufurnish.com) and we’ll be in touch!

Have more questions? Let us know!

Stay in the know with ufurnish.com

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