- PERSONALISATION - Please follow the instructions carefully to avoid disappointment - we use exactly what you type into the personalisation box, so check for spelling & grammatical errors before purchasing. We do not offer replacements or refunds for customer errors. in the personalisation box, on 3 SEPARATE lines, please add: Names (24 characters maximum, including spaces) Address (38 characters maximum, including spaces) Date/Year (10 characters maximum, including spaces) E.G. Daisy & Alex Riley Ivy Cottage, Lanes End 2024 Choose from 'Our New Home', 'Our First Home', 'Your New Home', 'Your First Home', 'My New Home' or 'My First Home' in the dropdown menu. NOTE: We cannot change the design aside from the parts described above. The maximum character count is the most we can fit on this design, & we are unable to change this - you do not need to use the maximum characters. We cannot process emojis. Most accented characters work with all our fonts - feel free to enquire if you have any special characters you require to avoid disappointment. - ABOUT THIS PRODUCT - This First Christmas in First Home frame makes an ideal keepsake to give as a Christmas gift. Personalise this product with your own custom text over three lines. Available in either landscape or portrait orientation, we offer two size options; MEDIUM FRAMES - Fits a 7x5 inch photo - 9x7 inch overall frame, 0.75 inch depth SMALL FRAMES - Fits a 6x4 inch photo - 8x6 inch overall frame, 0.75 inch depth The frames we stock are made with a quality French Oak finish - as the finish is a natural wood the grain will differ between each frame. We use plastic inserts instead of glass in our frames to protect both insert & frame during delivery. Please PEEL THE CLEAR BACKING OFF BOTH SIDES of the insert once your product arrives, or the insert will look cloudy and/or scratched. Feel free to drop us a message if you have any other questions about this item. - POSTAGE & PACKAGING - This product will be processed within 1-4 working days, & are packaged in a recyclable cardboard postage box. Our standard delivery option for within the UK is Royal Mail Second Class, but we do offer faster shipping options for UK customers - you will see these options at checkout. - OUR STORE POLICY - Due to the quality materials & equipment we use, we guarantee a quality product for our customers. If you're unhappy with a quality issue, or you need some help with this product or any others in our store, please message us & we will do our utmost to resolve the issue. Many thanks, The Frame Store First Christmas Home Gift - Wooden Engraved Photo Frame Personalised Names & Address