Design & creativity rugs are works of art weaved by passionate talented women from the High Atlas Mountains who have dedicated their entire lives to preserving a rich cultural legacy & offering top quality to the globe. At our store, you can choose a specific design from our rugs collection or you can customize your own rug by selecting the exact dimensions, the shapes & the colors. We are here to translate your ideas to reality. You decide, we answer with joy! ????: Our rugs are made from 100% premium quality wool & all natural dyes which implies there will be natural colors variations. Our weavers do their best to replicate your favorite design, so some slight differences are completely normal! The imperfections are marks of authenticity & that is the beauty of our custom rugs. We will follow up with you throughout the creation process of your rug, we will keep in touch with you & once the rug is finished, we will send you concrete pictures as well as the precise dimensions & just after your approval, we will ship it to your address. We will provide you with a tracking number so you can ensure your purchase is on the way & check the progress of your delivery once it has been completed. Do not hesitate to contact us to meet your dream specifications; we can even send you some wool colour samples before making your rug. Our mission is to guarantee you are absolutely delighted with your purchase. ????: All our rugs are meticulously cleaned before they are shipped to you as they come in an excellent condition. Shipping & Delivery: Our custom rugs are shipped from Morocco. We ship worldwide with DHL Express, in this sense, you will receive your order within 3 to 7 Business days. Design & Creativity promises your rug will carefully reach your home. Please note: We offer free shipping but any taxes charged by your country are under your own responsibility. Returns: Important : Returns are not possible on any Custom orders you have purchased with us as they are principally made to your personalized requirements. We are here to answer any further questions you may have. Custom Beni Ourain Rug Handmade Moroccan Wool Shag Rug