"How to personalise the product - Once you have placed your order, you will receive an email containing a link to personalise your item. Follow the link to submit the personalised details that you require. - If we don't receive your personalisation within 24 hours the order will be cancelled. Please check your junk folder for the email. - Once personalisation has been submitted the order cannot be cancelled or amended as it will automatically be sent into production and will be despatched within 3 working days. A special personalised gift for the one you love. Personalise this crystal token with a name up to 12 characters and a message line up 20 characters long. The personalisation will appear in fixed upper case. ""I could hold you forever & ever"" is fixed text and cannot be changed. Comes presented in a black gift box. Perfect for Valentine's Day - Personalised Memento Company Personalised Me To You Hold You Forever Crystal Token in Clear"