How to personalise the product - Once you have placed your order, you will receive an email containing a link to personalise your item. Follow the link to submit the personalised details that you require. - If we don't receive your personalisation within 24 hours the order will be cancelled. Please check your junk folder for the email. - Once personalisation has been submitted the order cannot be cancelled or amended as it will automatically be sent into production and will be despatched within 3 working days. Light a candle for a loved one with this special personalised Robin memorial wooden tea-light holder. Add their name using up to 12 characters and a special message up to 25 characters. Please note 'Robins appear when loved ones are near' is fixed text. Tea-light is not included. - Personalised Memento Company Robins White Wooden Tea Light Holder