PLEASE READ THIS ENTIRE LISTING BEFORE PURCHASING OR ASKING QUESTIONS NEARLY EVERY QUESTION YOU HAVE CAN BE ANSWERED IF YOU READ THE LISTING :) THIS IS A PERSONALIZED DIGITAL PRINTABLE OR PRINTED & SHIPPED ITEM & DUE TO THE UNIQUE QUALITIES OF PERSONALIZED ITEMS, NO REFUNDS OR CANCELLATIONS CAN BE GRANTED. HOW TO ORDER -> DECIDE YOUR SHIPPING OPTION DIGITAL/PRINTABLE - Upon purchase of this artwork you will receive an emailed DIGITAL FILE for YOU to EASILY print on your own either at home or at any local photo printing lab (just like any digital picture) FIRST CLASS SHIPPING - Your artwork will be professionally printed on matte photo paper & shipped first class to you in a shipping tube (Expected Delivery in 2-5 Days from date of shipment) PRIORITY MAIL SHIPPING - Your artwork will be professionally printed on matte photo paper & shipped priority mail to you in a shipping tube (Expected Delivery in 2-3 Days from date of shipment) FEDEx NExT DAY SHIPPING - Your artwork will be professionally printed on e-surface photo paper & shipped FedEx Next Day to you flat & in a box (Expected Delivery in 1-2 Days from date of shipment) At this time I can ship to US customers only. Digital artwork can be sent worldwide -> PLACE YOUR CHOSEN ARTWORK INTO YOUR CART ALONG WITH ANY ADD-ONS & UPGRADES, & right before you check out locate the Note to Seller Box on the checkout page & provide the following information: 1. Your family name (as you want it on your artwork) 2. The FIRST names of your immediate family members you want included in your artwork (up to 4) additional names can be purchased with Add a Name upgrades - link below 3. The name of your hometown ADD ONS & UPGRADES RUSH PROCESSING: Please add my RUSH ORDER item to your cart when you check out. This will place you ahead of the line & get your DIGITAL ARTWORK delivered to you within hours! Printed Rush orders will be created & printed within hours & then mailed to you. https://www.etsy.com/listing/259803989/shauna-smith-designs-rush-order-help?ref=listing-shop-header-1 ADD 1 OR MORE ADDITIONAL NAMES OR TERMS TO MY ARTWORK (Pets Names, Additional Cities etc.) then simply purchase the appropriate number of Add a Name products to your cart (limit of 5 please) https://www.etsy.com/listing/227501882/add-a-name-to-your-artwork-chalkboard?ref=listing-shop-header-3 STORE POLICIES -Orders processed within 3-5 working days, see above for any rush requests. -Orders are printed on Matte photo paper & shipped First Class Mail in shipping tubes unless shipping is upgraded -ALL DESIGN REQUESTS SHOULD BE MADE AT THE TIME OF PURCHASE so that I can be sure to price your artwork correctly. Please make sure to spell all names & terms correctly in your message to me as this is how your artwork will be created. Once your artwork and/or print proof is created & delivered to you any changes made by you will be subject to additional fees (any errors on my part will absolutely be corrected free of charge). -Unless you