Kids enjoy bath time with personalized towels! This soft towel is a great gift for everyday use , for kindergarden, or as a birthday gift, is embroidered with a lovely snail design & personalized with a name or message . The towel is available as small towel (12x20 appr) , hand towel (20x 39,5 appr) & bath towel (33.5x59 appr). You will have the options to select the towel size from the drop down menu. All the towels have the same design but you can change the embroidery thread color. I use export quality Turkish terry cotton towel. ABOUT: Hello & welcome to Pompon Gifts. Pompon Gifts is a gift design company established in 2007 & specialized in personalized gifts. ORDERING: When ordering, please include the following personalization info: -Name or message upto 15 characters(as you would like it stitched including capitalization) -Thread color Because the towels are personalized & custom made, orders are non refundable & non-exhangeable. THEREFORE PLEASE TRIPLE CHECK SPELLING IS CORRECT. The only exception to this is if a mistake is made by us, when we will either refund or remake the order. PRODUCTION TIME: All orders take 1-2 weeks to complete from purchase date. This means that it will take 1-2 weeks plus shipping time for you to receive the order. CARE: Washable at 30 degrees in the washing machine SHIPPING Shipping is done by DHL Express that usually delivers the item to you within a week, depending on the location. Once it is shipped , you will be provided with a tracking number. Please ensure someone is at the address to collect the parcel. Please also give your telephone number in the NOTES TO SELLER section so that you can be contacted by DHL for faster delivery. If you are out when delivery is attempted , they will take it to the local sorting office where you can collect or re-arrange delivery. They only hold parcels for 1 week before returning to the sender. If a personalized item gets returned, the buyer will be responsible for paying return P&P costs. No refund can be given for the reason on personalized item. Buyers are responsible for any customs & import taxes/levies that may apply. We are not responsible for delays due to customs. PAYMENT OPTIONS Etsy keeps your payment information secure. Etsy shops never receive your credit card information. RETURNS & ExCHANGES We hope that you will be completely happy with your purchase. However, if you receive an item that is damaged or which has a flaw, please contact us within 48 hours of receipt & include a photo of the flawed area. We will send a shipping label to send it back to us. We will then produce & re-send a new item within 10 business days. If we cannot fix the error or mistake within your time frame, we will happily refund your payment once the order has been returned to us. Otherwise, we don't accept returns & exchanges due to personalized nature of items. But please contact us if you have any problems with your order. PRIVACY POLICY We will only use shipping&billing